If you need help with the JM Film School app or website, you can reach us using the details below.
Email: support@episodezero.ae
Response Time: We aim to reply within 2 business days.
1. Login problems
• Make sure you’re using the correct email and password
• If you forgot your password, use the “Forgot Password” option on the login screen
2. Video playback issues
• Ensure you have a stable internet connection
• Update the app to the latest version
• Try restarting the app and your device
3. Downloaded materials not showing
• Check that you’re logged into the same account you used to download
• Downloads are only available for active course members
4. Community access
• Community features require an active membership
• If you can’t post, check if your subscription is still valid
If your issue isn’t listed here, please email us at support@episodezero.ae and include:
• Your account email
• A detailed description of the problem
• Screenshots if possible
