Support

If you need help with the JM Film School app or website, you can reach us using the details below.

Contact Support

Email: support@episodezero.ae
Response Time: We aim to reply within 2 business days.

Common Issues & Solutions

1. Login problems
 • Make sure you’re using the correct email and password
 • If you forgot your password, use the “Forgot Password” option on the login screen

2. Video playback issues
 • Ensure you have a stable internet connection
 • Update the app to the latest version
 • Try restarting the app and your device

3. Downloaded materials not showing
 • Check that you’re logged into the same account you used to download
 • Downloads are only available for active course members

4. Community access
 • Community features require an active membership
 • If you can’t post, check if your subscription is still valid

Further Assistance

If your issue isn’t listed here, please email us at support@episodezero.ae and include:
 • Your account email
 • A detailed description of the problem
 • Screenshots if possible